All Nero units come with a 1-year standard warranty for all parts.
Our team is here to help.
What is sort of warranty does Nero come with?
What is the between-sample cleaning process?
Cleaning the unit between sampling missions is recommended. It is advised that a dummy run between missions be completed with a cleaning solution of choice. We recommend using a cleaning solution made up of hydrochloric acid diluted in water.
What is the maximum depth Nero can sample?
Nero is able to sample at depths of up to 5 metres. This is done with the 6-metre hose being operated 1-metre above the body of water.
Can Nero samplers be mounted to any drone?
As long as the drone is rated to carry the weight of Nero Poli or Mia, and a mounting plate can be created. Get in touch to find out more.
What shipping options are available?
Nero can be shipped worlwide. Take a look at our distributors to see if there's one near you. As for shipping times:
- Australia = 3-5 business days
- Asia = 7-10 business days
- Rest of the world = 21 business days
Is it possible to place wholesale & bulk orders?
We are always looking to work with new partners. Please fill out the contact form to find out more.
What does Nero after sales and service look like?
Nero's support team is on standby to answer any questions or concerns via a call or video chat.
Do you have any storefronts
Yes. Our HQ is based in Sydney and we have an office located in Perth. Both are open Mon-Fri 9am to 5pm.